Learn Triage Skills with Expert-Led Online Training

Gain essential skills in hospital, in-person, and telephone triage, learning to assess, prioritise, and manage patients effectively.

✔️ Comprehensive training from industry professionals
✔️ Real-life scenarios to enhance decision-making skills
✔️ Flexible online learning to suit your schedule
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Hospital and Telephone Triage

4 hr 28 min
English
£74.95 + VAT
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Telephone Triage

1 hr 58 min
English
£49.95 + VAT
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Hospital and Telephone Triage


This course is based on nationally accepted triage protocols to ensure that the patient is triaged quickly and to the right place for the best form of treatment. This course is ideal for many sectors, including 111 call and integrated urgent care clinical assessment services.

In this course, you will learn the basics of triage, including clinical observations that must be completed. The course includes dozens of examples of hospital triage with a debrief at the end of each scenario. In addition to the in-person scenarios, it also includes examples of telephone triage. Triage by phone requires a different set of skills since you cannot see the patient or gain effective clinical observations
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Telephone Triage


Effective telephone triage can be the difference between life-saving advice and unnecessary delays in care. Our Telephone Triage Course equips healthcare professionals, call handlers, and first responders with the essential skills to assess, prioritise, and manage patient concerns over the phone.

Whether you’re in a GP practice, NHS 111, or private healthcare, this course enhances confidence and competence in remote patient assessment.

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Learn Triage By Example

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Preview the course content:

1
Section 1

Course Introduction

7 mins
2 videos
This section includes:
  • Course Introduction 2:16
  • Introduction to telephone triage 5:18
2
Section 2

What is Triage?

27 mins
7 videos
This section includes:
  • What is Triage 7:15
  • The goal of triage 1:31
  • Electronic patient records 3:33
  • and more...
3
Section 3

Triage in the Medical Setting

40 mins
14 videos
This section includes:
  • ABCDE and triage 2:36
  • Active listening 2:35
  • Analgesia in triage 2:52
  • and more...
4
Section 4

Ten Second Triage

5 mins
2 videos
This section includes:
  • The Ten Second Triage Tool 3:25
  • Using The Ten Second Triage Tool 2:13
5
Section 5

Clinical Observations

28 mins
8 videos
This section includes:
  • Introduction - Observations of vital signs 1:09
  • Preparing for clinical observations 2:09
  • Penlights 2:47
  • and more...
6
Section 6

Triage Example Scenarios

122 mins
50 videos
This section includes:
  • Heart Palpitations 4:23
  • Debrief - Heart palpitations 0:57
  • Chest pain 3:30
  • and more...
7
Section 7

Telephone Triage

34 mins
7 videos
This section includes:
  • Additional considerations 2:58
  • Scenario 1 - Tonsillitis 7:12
  • Scenario 2 - Chest pain 2:29
  • and more...
8
Section 8

Course Summary

2 mins
1 videos
This section includes:
  • Course Summary 2:07

Group Discounts on Triage Training


If your company, organisation, or agency requires training, we offer exclusive group discounts and customisable onsite training options to meet your needs. Our team can tailor the course content to align with your industry-specific requirements, ensuring your staff receive the most relevant and effective training.

Every group booking includes access to a free ProTrainings dashboard, allowing you to easily track and manage your team's training records, monitor progress, and ensure compliance—all in one convenient place.

Get in touch today to discuss your training needs and discover how we can support your team with expert-led, high-quality instruction.
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Frequently Asked Questions

Which occupations use this course?

The Hospital and Telephone Triage Course is perfect for:

  • Nurses
  • Hospital workers
  • 111 call centres and workers
  • Integrated urgent care clinical assessment services
  • Responders
  • Military and armed forces

What is CPD and why is having Certified CPD important?

CPD stands for Continuous Professional Development and is required in many business sectors. Even if you do not require a set CPD credit level, having Certifed CPD ensures the quality of training. ProTrainings are the highest gold standard of CPD ensuring that all courses are externally verified and mapped to the highest levels.

What is "SCORM ready" and will courses run on a LMS?

SCORM Ready means that online courses can run on any compatible Learning Management System (LMS). SCORM courses run seamlessly on your existing LMS system without a separate login so staff only login using the existing company system. ProTrainings online courses have an advanced SCORM ready system to give more features than any other company.

Do I receive a certificate after completing your online training?

Yes, when you complete the online course you will be able to download and print a compliant completion certificate, evidenced-based learning statement to confirm course content and a certified CPD statement. There is no extra charge for the certificate.  You can also buy a printed certificate to be posted to you for a small extra fee.